REFUND AND RETURN
At Decor Drip, we strive to provide you with high-quality furniture and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Return Policy
Eligibility for Returns:
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You may return most items within 30 days of the delivery date for a full refund or exchange.
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Items must be in their original condition, unused, and in the original packaging.
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Certain items, such as custom-made or special-order furniture, are not eligible for returns unless defective or damaged.
Return Process:
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Contact our customer service at [your contact email] or [your phone number] to initiate a return.
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Provide your order number and reason for the return.
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We will provide you with a return authorization and instructions for returning your item.
2. Refund Policy
Refund Process:
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Shipping Costs:
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Original shipping costs are non-refundable.
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Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect item).
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, and we will cover the return shipping costs for damaged or defective items.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your return, you can place a new order for the desired item